MarsShop — Help & Advice (FAQ)

We currently ship to the US, Canada, UK, EU, and Australia. More regions are being added. Check back or contact support for availability in your country.

Standard delivery takes 5–7 business days within the US, and 7–14 business days for international orders. You'll receive a tracking link as soon as your order ships.

Yes, MarsGlasses offers real-time AI translation, letting you communicate confidently in conversations while traveling or working abroad, right through the built-in voice assistant.

MarsRing monitors heart rate, blood oxygen (SpO2), HRV, stress levels, sleep stages, and daily activity, including steps, calories, and multiple sport modes.

Yes, both are water-resistant. MarsGlasses is rated IP65 for sweat, rain, and dust protection, while MarsRing is rated IP68, safe for showering, swimming, and workouts.

Yes, both products work with iOS and Android. Simply download the MarsShop app and pair your device via Bluetooth to get started.

Battery life varies by product. MarsGlasses offers extended standby and playback time per charge, while MarsRing charges quickly and lasts several days of active use. Full details are available on each product page.

Contact our support team within 30 days of delivery to start a return. We'll provide a prepaid label and instructions to send your product back.

Once we receive your returned item, refunds are processed within 5–7 business days back to your original payment method.