Mars Shop - Help & Advice (FAQs)

Find answers to the most common questions about our smart rings, including sizing, features, compatibility, shipping, and product care.

Health & Wellness

What health metrics can the Mars Ring track?

Mars Ring monitors key wellness metrics, including heart rate, blood oxygen (SpO₂), sleep, HRV (heart rate variability), stress, step count, calories, and more. Selected models also support blood glucose monitoring, blood composition analysis, and women's health tracking.

Are the health measurements intended for medical use?

No. Our AI-powered smart rings are designed for personal wellness and fitness tracking. They are not medical devices and should not be used to diagnose, treat, or prevent any medical condition.

Can I wear the ring all day and while sleeping?

Yes. The lightweight, ultra-thin design is made for continuous wear, making it comfortable for both daily activities and overnight sleep tracking.

Design & Durability

Can I wear the ring while swimming or showering?

Yes. All our rings, including the Vital and Nova Series, feature 5 ATM + IP68 water resistance, making them suitable for everyday wear, including hand washing, showering, swimming, and workouts.

What materials are the rings made from?

Depending on the model, our rings feature stainless steel with epoxy resin or a full-body ceramic and stainless-steel construction, offering durability and everyday comfort.

What ring sizes are available?

Our smart rings are available in US sizes 6–14 or US sizes 7–14, depending on the model. Please check the product specifications before purchasing.

Battery & Charging

How long does the battery last?

Battery life varies by model, with most rings offering 4–5 days of typical use and up to 20 days of standby time on a full charge.

How long does charging take?

Most models recharge in approximately 40 minutes using the included magnetic charger or charging dock.

What's included in the box?

Each package typically includes the smart ring, a charging case or charging dock, charging cable(s), and a user manual. Contents may vary slightly by model.

App & Compatibility

Which smartphones are compatible?

Our smart rings work with Android 9.0 or later and iOS 10.0 or later via the companion mobile app.

Do I need a subscription to use the app?

No. The companion app works without a subscription and allows you to view, analyze, and sync your health data.

Does the ring support multiple languages?

Yes. The companion app supports 36 languages and automatically adapts to your phone's language settings.

Features & Functionality

Can I receive notifications on my smart ring?

Some models support vibration alerts for alarms, sedentary reminders, scheduled health checks, and other notifications. Available features may vary by model.

Can I use the ring to control my phone's camera?

Yes. Selected models include Shake-to-Capture, allowing you to take photos remotely after pairing the ring with the mobile app.

How do I choose the right smart ring?

Choose a model based on the features that matter most to you, such as health tracking, premium materials, LED touch display, vibration alerts, ceramic construction, or advanced wellness insights.

Still looking for answers?

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